Last Updated: August 14, 2026
This Refund & Cancellation Policy explains how refunds, cancellations, and purchase-related requests are generally handled for games, applications, digital content, subscriptions, and in-app purchases provided by Vortitan LLC.
Because our digital products may be distributed through third-party platforms, refund procedures may depend on the platform through which a purchase was completed.
1. Digital Products and In-App Purchases
Vortitan may offer optional purchases through its games and applications, including:
- Virtual currency
- Virtual items
- Game content
- Characters
- Upgrades
- Premium features
- Subscriptions
- Other digital content
Purchases are generally processed by the applicable app store or payment provider.
2. App Store Purchases
If you purchased a Vortitan game, application, subscription, or in-app item through a third-party app store, refund requests may need to be submitted directly to that platform.
This may include:
- Apple App Store
- Google Play
- Other authorized app distribution platforms
The applicable platform’s refund procedures, payment terms, and policies may determine whether a refund is available.
3. Apple App Store Purchases
For purchases made through Apple App Store, refund requests may generally need to be submitted through Apple’s applicable refund process.
Vortitan does not directly control Apple’s payment or refund system.
Apple may independently determine whether a refund is available based on its policies and applicable law.
4. Google Play Purchases
For purchases made through Google Play, refund requests may generally need to be submitted through Google Play’s applicable refund process.
Google may independently determine whether a refund is available based on its policies and applicable law.
5. Unauthorized Purchases
If you believe that an unauthorized purchase was made through your account or device, please contact the relevant payment provider or app store as soon as possible.
You may also contact us at:
When contacting us, please provide relevant information such as:
- Game or application name
- Purchase date
- Transaction or order identification number
- Platform used for the purchase
- Description of the issue
Please do not send complete credit card numbers or other unnecessary sensitive payment information.
6. Accidental Purchases
If you accidentally purchase digital content, we recommend contacting the applicable app store or payment provider promptly.
Whether a refund is available may depend on the platform’s policies and applicable law.
7. Virtual Currency and Digital Items
Because virtual currency, digital items, upgrades, and other digital content may be delivered immediately after purchase, cancellation or refund rights may be affected by applicable laws, platform rules, and the nature of the digital content.
Once digital content has been delivered or consumed, a refund may not always be available unless required by applicable law or the relevant platform’s policies.
8. Duplicate Transactions
If you believe you have been charged more than once for the same purchase, please contact the applicable app store or payment provider.
You may also contact Vortitan at:
We will make reasonable efforts to help investigate apparent duplicate transactions.
9. Subscription Cancellation
If a Vortitan application offers subscriptions, subscription billing may be managed through the applicable app store or payment platform.
Canceling an application subscription generally prevents future renewals but may not automatically provide a refund for a previously completed billing period.
Users should review the subscription management and cancellation options provided by the applicable platform.
10. Promotional Purchases
Special offers, promotional pricing, bundles, discounts, or limited-time digital content may be subject to additional terms.
Promotional availability may vary by:
- Country
- Platform
- Device
- User eligibility
- Campaign period
11. Changes to Digital Content
Vortitan may update, modify, rebalance, replace, or discontinue digital content, including virtual items and game features.
Changes to digital content do not automatically create a right to a refund unless required by applicable law or the applicable purchase platform.
12. Refunds Required by Law
Nothing in this Refund & Cancellation Policy is intended to remove or restrict any consumer rights or refund rights that cannot legally be excluded under applicable law.
Where applicable law provides mandatory refund or cancellation rights, those rights will apply.
13. How to Contact Us
For purchase-related questions, contact:
Vortitan LLC
209 C S 1st St
Nicholasville, KY 40356
United States
Email: info@vortitan.com
When contacting us about a purchase, please include the game or application name and relevant transaction information so we can better assist you.
14. Changes to This Policy
We may update this Refund & Cancellation Policy from time to time.
The latest version will be posted on this page with the current “Last Updated” date.